STORE POLICY

Terms & conditions 

Contact details:

Si-Ri
Bjerregårdsvej 13
7300 Jelling
CVR nr.: 42099082
Phone: +45 60516753
E-mail: sirisleather@gmail.com


 

(1) Introduction

These terms and conditions govern your use of sirileather.com; by using this website, you accept these terms and conditions in full as well as the Privacy Policy. If you disagree with any part of these terms and conditions, please contact us before placing an order. Throughout the site, the terms “we”, “us”, “our” and "I" refer to Si-Ri.

(2) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

(3) Website

Our website may contain links to websites owned by others and we are thus not responsible for such sites.

(4) Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(5) Orders

Orders for goods and services can be placed in person, by telephone, email or on sirileather.com.

 

5.1 All products by Si-Ri are made in hand using leather, which is a natural product. Therefore variations and imperfections which do not affect the use of the goods can occur.

5.2 Customers are responsible for providing accurate measurements. The website contains a belt size guide, but if you are unsure please contact us before placing your order.

5.3 For repairs or bespoke orders you will be given a quotation or an estimate which is valid for 28 days unless stated otherwise.

5.4 Any change of specification on a bespoke order, has to be communicated before work has begun. After that the change may not be possible and the customer is liable to continue with the order. If a change is requested this can also change the price and time estimate. The customer will be asked to accept this change before work on the order begins.

5.5 Every product is handmade after an order is placed and we strive to complete standard products in 3-10 working days. The production time can vary due to different factors and customers will be advised about delays before or after placing an order.

5.6 Metal buckles, keyrings, rivets etc. may contain nickle. If you have strong allergies, please contact us before ordering. 

(6) Repairs

You will be provided with an estimate of price and production time when requesting a repair. This estimate can change according to the availability of materials; in which case Si-Ri will advise the customer of any change, prior to undertaking the repair. If the customer chooses not to proceed with the repair, the items to be repaired will be returned to the customer at the customer’s expense.

6.1 Where we repair a customer’s own items, Si-Ri is entitled to retain such items until payment for the repair is made in full.

(7) Product images

We make every effort to ensure our product photography is accurate, but all images are for illustration purposes only. Variation in colour and other details may occur. If you have queries about this, please contact us for further information.

(8) Prices & payment

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

8.1 If you sign up for our newsletter you will receive an email containing a discount code. This code can only be used once per customer and has to be added at checkout. If you complete the order without adding the code correctly, you will not receive the discount. The code is only valid for products in the the standard collection shown on this website, not for bespoke orders. Please contact us if you experience any issues.

8.2 After you complete an order, the amount due may be blocked or withdrawn on your account right away, as each product is made specifically for the order.

(9) Errors, inaccuracies or omissions

There may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

(10) Returns & refunds

Customers buying goods from Si-Ri are protected by the Consumer Rights legislation. The right of withdrawal does not apply to bespoke orders.

10.1 As a customer you have a 14-day right of withdrawal period when you shop with us, starting the day you receive your order. The customer is responsible for covering the return costs. To receive a refund advise about the return to sirisleather@gmail.com, explain you wish to use your right of withdrawal and post the item within 21 days to:

Si-Ri
Bjerregårdsvej 13
7300 Jelling

10.2 The product must be returned to us complete, unused and in the same condition as delivered. Returns will be at your cost and should be with the original packaging where possible. You will be liable for any damages so it is important the product is packaged correctly for transit purposes. If goods are received back and are not in the condition referred to above, then we are unable to accept these under the above terms. In this circumstance the goods will be returned back to you and the cost of delivery charged to your account or you will receive a partial refund.

10.3 If your parcel is delivered to a collection point or post office and you do not collect it, the parcel may be returned to us and you will be charged the delivery fee or asked to pay the delivery fee again to have the item sent back to you.

(11) Delivery

Dispatch times may vary and Si-Ri is not responsible for delivery delays outside its control.

11.1 Buyers are responsible for any customs and import taxes that may apply, as well as requiring the necessary documentation. Si-Ri is not responsible for delays due to customs.

(12) Complaints

A two-year right of complaint is granted in accordance with the Danish Sale of Goods Act (købeloven). This right applies to defects in material and/or manufacture. Depending on the specific situation, you can have the product exchanged, your money returned or a reduction in the price. The right of complaint does not cover any errors or damage caused by incorrect handling of the product. You must complain in 'reasonable time' after you have discovered the defect/error. Si-Ri will cover return costs to a reasonable extent.

12.1 Please contact us if you have a complaint about your order and we will do our best to resolve it.

12.2 If a solution if not found you can direct your complaint to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg.

Do you live in another EU country than Denmark, please submit your complaint to the EU-commission’s online complaint platform http://ec.europa.eu/odr. Provide them with our email address sirisleather@gmail.com.

Last updated 07/09-2021

 

Privacy & Safety

Si-Ri is committed to protecting the privacy and security of your personal information.

This privacy notice describes how we collect and use personal information about you during and after your working relationship with us, in accordance with the General Data Protection Regulation.


 

Introduction

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.


 

Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.


 

Access information

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.


 

Use of information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

-Where we need to perform the contract we have entered into with you.

-Where we need to comply with a legal obligation.

-Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal information in the following situations, which are likely to be rare:

-Where we need to protect your interests (or someone else’s interests).

-Where it is needed in the public interest (or for official purposes).


 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We may store this information for up to 5 years and then it will be deleted.

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud


 

Your obligations

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations.


 

Third parties

We may have to share your data with third parties, including third party providers and other entities in the group. “Third parties” include third party service providers such as accounting and payment providers.

All our third party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third party service providers to use your personal data for their own purposes. We only permit them to process your personal data for the specified purposes and in accordance with our instructions.

We have put in place measures to protect the security of your information. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

Card payments are handled by Stripe. You can read their privacy policy here https://stripe.com/privacy.

Paypal payments are handled by Paypal. You can read their privacy policy here https://www.paypal.com/uk/webapps/mpp/ua/privacy-full


 

Withdrawal of consent

In the limited circumstances where you may have provided consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Siri Stoklund, who is responsible for handling data at sirileather.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Last updated 29/06-2021

 

Payment Methods

Si-Ri accepts payments with Visa, Visa Electron, MasterCard, Amex, PayPal as well as bank transfer. See full list below.

Danish account details for bank transfer:

Danske Bank

Reg nr. 4314

Konto nr. 3172191401

You can use PayPal even if you don't have an account, just choose 'Pay with card' at the first pop up box.

The amount will be charged from your account when the order is shipped. All prices are in DKK and including 25% VAT.

Payment by card is handled by Stripe and is protected by SSL (Secure Socket Layer) which encrypts and protects sensitive information. 

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